Customer Service Shipping & Order Information

K2 Skate support

  • Need Help?

    Contact K2 Skate Directly
  • K2 Skate

    1 Westside Drive, Unit 7
    Toronto, ON M9C 1B2
  • K2 Skate Customer Service

    Phone: 1-877-393-7049
  • Hours of Operation

    9am to 6pm EST (Mon-Thurs)
    9am to 5pm EST (Friday)

ORDER TRACKING

Find out where your order is!

Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Account page.

At any time you may check order status by logging into your account on k2skates.com.

K2 Skates is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Skates will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

SHIPPING RATES

Shipping rates are for orders purchased on k2skates.com

GROUND SHIPPING RATES
Order Total Shipping Charge
0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$119.99 $9.00
$120+ FREE

THE FINE PRINT

Additional Shipping Information

ORDER PROCESSING

  • Standard processing time is up to three (3) business days.
  • No weekend deliveries are available.
  • K2 Skates is unable to ship to PO Boxes.
  • Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).

ORDERS PLACED ON OR BEFORE July 5, 2016:

You will need to check your order status by logging in to your Kibo account or by contacting Kibo Customer Service at: 877-412-7467

Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Kibo Account.

If your order was placed July 6 or after, you can log in to your account here on k2skates.com and find out your order status.